AES El Salvador makes available the following channels to address your requirements: AES Mobile App, Facebook Messenger, Twitter, company WhatsApp (2136-7555), virtual office through our web page (available for Internet Explorer only).

  • You can consult your balance, invoice replacements, history of municipal payments and, besides, it is possible to make inquiries and clarify any doubts about the energy service, among other processes. Remember that, besides, through the AES Mobile app and our company WhatsApp, you can pay your invoice without any commission charges.

Frequent questions about faults and electrical risks

Report it to our customer service number 2506-9000, through our digital channels, or visit any of our commercial offices. you must have your NIC number on hand. Remember that you must not touch the affected tree or the power lines.

Municipal offices are responsible for the maintenance of public lighting; so, in that case, you must communicate with your municipal office so that they address the problem.