To serve you more quickly when you consider your consumption excessive, before requesting the revision of the invoice, take a reading of your meter and show it in any of our Commercial Offices.
If you have a needle-type meter
Indicate with lines drawn from the center towards the edge of the circle, the position of the needles that are seen in the meter, taking into account their sense of rotation.
If your meter only has four circles, ignore in the graph of your invoice the one marked with "A" and mark the rest.
If you have a digital meter
Write down the digits that appear in the indicator and transfer them to the boxes indicated in your invoice.
Electronic meter (Medium and large demands)
This is the meter that Medium and Large Demand customers have. It is read through parameters that appear every six seconds displayed in the meter screen through a numerical code. Next, you can see the code number and the corresponding data:
Number 1: presents the date ordered: day/month/year
Number 2: presents time ordered: hour/minutes/seconds
Number 3: KWH valley hour
Number 4: KWH rest hour
Number 5: KWH peak hour
Number 6: KW maximum hour
Number 7: Average Power Factor
Number 8: Error Code