“Puntos Luz” CHRISTMAS CAMPAIGN 2025
BY MAKING YOUR INVOICE PAYMENT ON TIME AND/OR UPDATING YOUR DATA VIA WHATSAPP 2506-9000, YOU ACCUMULATE POINTS TO PARTICIPATE IN THE RAFFLE OF 24 PRIZES.
From the sponsor:
The sponsors of the activity are the distribution companies of AES El Salvador (AES CAESS, AES CLESA, AES EEO, and AES DEUSEM).
The participating product is the on-time payments (before the due date) of electricity service invoices made by natural persons with Residential and General tariffs from the AES El Salvador group companies, and/or the registration of data updates through our digital channels carried out during the indicated promotion period.
Prize to be awarded in the promotional activity: 24 prizes have been defined, which will be raffled in a single draw to be held on Tuesday, January 6th, 2026, at the CIAC CLESA Comprehensive Customer Service Center, located at Bulevar Los 44 in front of Hotel Tolteka, Santa Ana, distributed as follows:
| Prizes | AES CAESS | AES CLESA | AES EEO | AES DEUSEM | Total |
| Mabe Superior 19 Kg Washing Machine | 1 | 1 | 1 | 1 | 4 |
| Frigidaire Top Freezer 15 ft Refrigerator | 1 | 1 | 1 | 1 | 4 |
| Mastertech 8K BTU Air Conditioner | 1 | 1 | 1 | 1 | 4 |
| JBL 50 Hz Bluetooth Karaoke Speaker | 1 | 1 | 1 | 1 | 4 |
| Black & Decker 5 - cup Coffee Maker | 1 | 1 | 1 | 1 | 4 |
| Mastertech 5L Air Fryer | 1 | 1 | 1 | 1 | 4 |
| Total | 6 | 6 | 6 | 6 | 24 |
Promotion Period
Promotion start date: October 1st. 2025
Promotion end date: December 31th. 2025
Date and Place of the Draw
Draw date: Tuesday, January 6th. 2026
Draw location: CIAC CLESA Comprehensive Customer Service Center - Bulevar Los 44 in front of Hotel Tolteka, Santa Ana.
Draw time: 10:00 am.
Methods for Conducting the Draws
The draws will be conducted electronically and randomly, using an electronic drum, where a random selection will be made from all participating accounts. 24 winners and 24 alternates will be selected, which will be identified by distribution company through the NC number corresponding to their paid invoice and/or updated data.
Winner Selection Mechanism
The draw will be attended by a municipal delegate, staff from the Corporate Commercial Directorate, and Regional Commercial Management, in order to validate the transparency of the draw dynamic.
The following will be verified:
- Payment date in the RTP (Realtimepayment) system before the due date, including the due date.
- Payment of the total amount of the Invoice.
- Customers with Residential and General tariffs.
- Name of the User.
- Payment for Electricity consumption.
- Data update within the promotion period.
Participants
All natural persons with services classified under the Residential and General tariffs who have paid their invoice on time during the months of October 2025, November 2025, and/or December 2025 and/or have also updated their data through our digital channels participate in the promotional activity. "On-time payment" must be understood as the due date established on the invoice. This also applies to customers with past-due invoices who pay outstanding invoices plus the on-time invoice for the month of October 2025, November 2025, and/or December 2025.
Restrictions
- Once a participant wins a prize, they do not participate in the raffle for the subsequent prizes in the same draw.
- Only electricity consumption invoices apply (does not apply to various charges, negative balances, installment agreement fees, irregularities that occurred in the last 12 months, customers subsidized for the total invoice value).
- In this promotion, accounts registered under the names of Politically Exposed Persons of El Salvador cannot be winners.
- In this promotion, accounts in the names of employees of the AES ES Group Distribution Companies (AES CAESS, AES CLESA, AES EEO, AES DEUSEM) cannot be winners.
- Accounts that have an irregularity record or where irregularities in the supply are detected during the period with responsibility on the part of the customer cannot win in this promotion.
How to Participate
All natural persons with services classified under the Residential and General tariffs who have paid their invoice on time during the months of October 2025, November 2025, and/or December 2025 and/or have also updated their data through our digital channels participate in the promotional activity. "On-time payment" must be understood as the due date established on the invoice. This also applies to customers with past-due invoices who pay outstanding invoices plus the on-time invoice for the month of October 2025, November 2025, and/or December 2025.
Prize Delivery
The winner will be notified by phone call, email, and/or letter notification that they have been selected in the draw. Contact details will be taken based on the customer information registered in the AES commercial system.
The supervisors of the Commercial Agencies will coordinate the time and date of prize delivery with the winning customer. To collect the prize, the Customer must present the duly cancelled invoice(s) or proof of payment and their Unique Identity Document (DUI). If these documents are not presented, the prizes cannot be delivered to the winner, and the prize will be automatically awarded to the alternate account.
When the winner comes to claim their prize, a delivery certificate will be drawn up to record that the Distributor has delivered the corresponding prizes.
If the winner of the draw does not show up to receive their prize at the notified time and date, they will have a period of 15 business days. After this period, the prize will be assigned to the alternate winner, who will have a maximum of 10 business days after being notified to collect their prize. Should the alternate winner fail to appear to collect their prize within 10 business days after being notified, the prize will remain in possession of the Distributor for future raffles.
Special Cases
In the event that the person registered in the commercial system of the distributors has been selected as a winner and has passed away, family members must present a death certificate and a copy of the deceased's identity document to claim the prize.
In the event that the person registered in the commercial system of the distributors selected as a winner is outside the country, family members must present one of the following documents: a letter authorizing the family member to collect the prize, along with a copy of the winner's identity document, or a copy of the passport, or a power of attorney assigned in favor of the family member to carry out the procedures.
In the event that the person registered in the commercial system of the distributors selected as a winner rents the house, the tenant must show the lease agreement for the prize delivery, or evidence that they make said rental payment. If they do not have a lease agreement, they must present a sworn declaration by the account holder, along with a copy of the DUI identity document, to hand it over to the tenant who pays the invoice. The legal format of the sworn declaration will be provided by the AES El Salvador Group Distribution Company. (AES CAESS, AES CLESA, AES EEO, AES DEUSEM).
Customer Contact Conditions
To notify the winners, a publication will be made on the distributors' Social Networks. Subsequently, a maximum of 3 contact attempts will be made to the main winner via phone call, email, or letter notification. If the winner is not located within the 3 attempts plus the publication, the prize will be given to the alternate. If the alternate cannot be contacted within the established period, the prize will remain in the possession of the distributor.
Responsibility, Conditions, and Restrictions for the Distributors
Winner's release of liability for the distributor regarding the prize: If the winner does not claim their prize within the deadlines established in these rules, by not receiving it, they automatically release the distributor from liability for the prize in the future, and the procedure described in the prize delivery paragraph will be followed.
AES El Salvador is not responsible for the warranties of the products to be raffled. To enforce the warranty, the winning participant must process it directly with the supplier store.