AES transforms customer experience with the launch of its new Digital Self-Management Ecosystem

January 21, 2026

The new digital self-management ecosystem is a tangible result of the multi-million dollar investment the company has made in technology, digitalization, and commercial innovation. The goal is to modernize operations and improve the experience for its 1.6 million customers.

In a step toward the digital transformation of the electricity sector, AES El Salvador launched its new Digital Self-Management Ecosystem, an integrated solution designed to simplify commercial processes and offer a more agile and efficient user experience. This ecosystem consists of a mobile application and a web portal—platforms that allow customers to manage their electrical service quickly, securely, and accessibly from various devices. With this initiative, the company reaffirms its commitment to modernizing customer service, reducing the time users spend on each transaction, and bringing its services closer to people through technology.

"With our digital ecosystem, we put a commercial office in the palm of every customer's hand. The goal is for every user to have the freedom to manage their commercial tasks at any time, from anywhere, and through the device of their choice. By eliminating physical barriers and simplifying processes, we not only guarantee the security of their information but also give them back their most valuable resource: time," stated Abraham Bichara, Executive President of AES El Salvador.

A man in a suit speaks on stage with a microphone headset in front of a large screen displaying the AES El Salvador logo, addressing an audience.

 

Key Platforms

  • AES El Salvador Mobile App: Allows customers to view and download invoices, make online payments, review consumption history, receive important alerts, and file technical or commercial claims without visiting an office.
  • Web Portal: Offers a comprehensive platform for account management from a computer. Customers can register, access historical bills, track requests in real-time, download official documents, and schedule virtual appointments, optimizing their time as part of AES's commitment to continuous improvement.

This initiative reflects AES's commitment to the digital transformation of the energy sector, laying the groundwork for a more efficient and modern infrastructure aligned with the energy demands of the future.

US$67 Million Investment in Innovation and Digitalization

With a total investment exceeding US$67 million, AES El Salvador has executed its Technological Digitalization Plan, a key project that builds the foundation for the future of electrical service in the country. This initiative marks a significant milestone in modernizing energy infrastructure, positioning the company to meet sector challenges and optimize operational services.

The 2021-2025 Technological Digitalization Plan includes a series of integrated projects, featuring technologies such as:

  • Advanced Metering Infrastructure (AMI) – Investment: US$7.2 million

This technology involves the installation of smart meters that send real-time consumption data via an advanced communication network. To date, US$3 million of the projected US$7.2 million has been executed.

  • Advanced Distribution Management System (ADMS) – Investment: US$7.6 million

This solution aims to reduce response times during electrical service contingencies. It integrates all IT components of the distribution network, optimizing power supply and improving response to service interruptions.

  • Customer Digital Ecosystem (ACE) – Investment: US$51.9 million

The most ambitious project of the plan, ACE transforms the customer experience by integrating a digital system that automates and optimizes all commercial management.

AES El Salvador successfully completes the first phase of its digital transformation, establishing itself as a benchmark for technological innovation in the country's energy sector.